Terms & Conditions

Payment Policy

The Ohture accepts the following payment types:

  • Visa
  • Mastercard
  • Amex

Stripe

The Ohture accepts payment through Stripe, please sign up to Stripe prior to placing an order with The Ohture.

Payment dishonours

Where payment is declined or not made no order will be fulfilled.

Delivery Policy

Postage Charges

Shipping in Australia has a flat rate of $7.95 for orders. Shipping charges are non-refundable. These charges are as per Australia Post charges and may be subject to change.

Delivery Locations

At present The Ohture delivers only to Australia.

Delivery Timeframes

Order placed before 1pm (AEST) to receive your order within 1-4 working days. Non-metro areas may add an additional day to delivery timeframe. The Ohture uses Australia Post and uses tracking numbers. 

PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Delivery Address

We give authority to leave for all our parcels with Australia Post. For this reason, we suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered.

Once an order is marked as delivered by Australia Post tracking, it is the customers’ responsibility to retrieve the order either from the local post office, the authority to leave at the location or the business address provided.

Once an order has been dispatched, The Ohture is unable to amend the delivery location or redirect your order.

Online Exchange and Returns Policy

Return Requirements

The Ohture is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com/au, you are entitled to a refund within 4 days of receipt should it meet the below requirements:

  • Damaged/ leaking lubricants and toy cleaning liquid.
  • Faulty products, damaged products, Faulty/ damaged items are covered by a 1 year manufacturer warranty.

Please note: The Ohture reserves the right to reject the return of products that do meet return criteria. 

What cannot be refunded:
Duties & Taxes as well as any associated shipping costs. These cannot be refunded by The Ohture once your order is sent. Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.

Returning Your Online Purchase

To return a faulty or damaged item please contact us via email. You must provide:

  • Details of fault or damage
  • Your original order number
  • your details

We will then be in touch with you to arrange a replacement item and send you a returns slip. Pack all items you wish to return with the complete Returns Slip in a satchel, or reuse the original postage packaging if suitable, and secure the returns label to the outside of the package. Remember to remove any old postage labels if reusing the original packaging. Your replacement items tracking number will be sent to you when new items are dispatched.

Please note: No claim will be considered in respect of any goods considered to be defective or damaged nor in respect of any services alleged to be defective unless itemized particulars of such alleged defect or damage have been notified in writing to The Ohture within 4 days of the customer receiving the goods and in the case of goods they are returned at no cost to The Ohture for examination within that period.

Refund Payments

Please note that The Ohture does not do refunds, instead all effort will be made to replace the faulty or damaged item. Due to safety and hygiene reasons, items may not be returned due to simply not liking or wanting the product.

Pricing & Availability

Prices are shown in AUD and will be charged in AUD.

Whilst we use our best endeavors to fulfill your order, we cannot be held responsible if the products are not available at a given point in time. It is further noted that dispatch times indicated below are a guide and are not guaranteed dispatch times and should not be relied upon as such.

Not all items listed online are available and may need to be backorder. If this is so The Ohture will make contact with you to advise.

Consent

The Ohture assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian.

Privacy & Security Policy

Your information

The Ohture keeps confidential all personally identifiable information you provide us.

If you register your details with us your information allows us to communicate with you about our products, promotions and activities.

The information that you provide us through our website or social media platforms will be used to update our customer database. This information is for The Ohture’s internal use only and is used for the purpose of customer communication.

If you purchase any of your products online, we will also use the information you provide us to process your order and its delivery to you.

Accessing your information

We like to know that the personal information you provide us is accurate, complete, and up to date. If you notice that your personal information is missing or incorrect, you can update your details by contacting us.

If you would like your name deleted from the database please email us requesting deletion. You will be deleted from our database.

Sharing information with third parties

When we collect, hold, and use your personal information, we do so primarily to sell and promote our product to you and to improve on the range of our offerings.

We disclose personal information we collect for purposes that are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations.

We may collect, hold, use, and disclose your personal information for other purposes that are within reasonable expectations. For example; your name (and possibly your suburb) if you win a The Ohture competition, or your name and postal address to organisations that assist us with customer communications.

When marketing to you, your personal information is only ever used or disclosed for The Ohture’s own purposes. You may opt-out of our direct marketing to you. Simply email us a request to be removed from our marketing list.

Deleting information

We ensure that any personal information we no longer need is either destroyed or that you become permanently unidentifiable from the information.

Contact us

For further information on The Ohture, or if you have any questions about the personal information we hold about you, why we hold it, and how we use and disclose your information, please email us.

More information on privacy legislation is available from the Federal Privacy Commissioner.

This Privacy Policy applies to The Ohture in accordance with the Privacy Act 1988

Alterations to Terms and Conditions

We reserve the right to make changes to our website, policies, terms, and conditions at any time.

Waiver

Should you breach any terms or conditions, and we take no action against you, we shall be entitled to invoke our rights and remedies in any other situation where you breach these conditions.

Governing Law

The above terms and conditions are governed by the laws applicable of the state of New South Wales in Australia. Both parties submit to the non-exclusive jurisdiction of the New South Wales Courts.